Privacy Policy

Last updated: July 22, 2025

1. Introduction

Frosty Dividends ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-dividends.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes or consultations
• Subscribe to our newsletters
• Contact us via phone or email
• Book services or make inquiries

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and responding to inquiries
• Scheduling consultations and installations
• Sending administrative information
• Personalizing user experience
• Improving our website and services
• Sending marketing communications (with consent)
• Compliance with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: Where you have given clear consent for processing
• Contract: To fulfill contractual obligations
• Legal Obligation: To comply with legal requirements
• Legitimate Interests: For business operations and service improvement

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and safety
• In connection with business transfers
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure data storage and transmission

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Customer data: 7 years after last interaction
• Marketing data: Until withdrawal of consent
• Website analytics: 26 months
• Legal compliance data: As required by law

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such information, we will promptly delete it.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.

ICO Contact:
Website: www.ico.org.uk
Phone: 0303 123 1113